Is it too early to have the house all cleaned up? If you have noticed that the house could use a cleaning, then it's the right time. If you wait until May or June, our schedules are filled and you may need to wait for several weeks.
Why do you rent hot tubs? We have just started renting hot tubs, as we have trucks and staff to deliver and set them up. Many people would like to have the hot tub experience but without the long term commitment or expense. See more details on our hot tub page.
Are you a franchise or a family business? Most window cleaning companies are family businesses, as we are. There are a few window cleaning franchises in Vancouver, but the biggest and best companies are usually independents (at least in this industry).
"I'll pay cash so we can skip the taxes" (Asked at least every month) Sorry, we do it all by the books. Even our tips get reported. We always believed that if the only way to make this business work was by cheating - well then it wouldn't be worth it. We estimate that about 1/3 of the industry works under the table. We decided long ago to run a legitimate and ethical company.
Can we pay by credit card? Yes. As long as you pay, we'll be happy.
Can you guys power wash our 52 unit strata in the first week of May? No. May, June and July are our busiest months and can not spend so much time at a single customers property. We would be happy to accommodate in our shoulder seasons. Hope you understand.
Great job again guys except for one detail. My hose was left unwound across the driveway. Why? Because we forgot to put it back. We're sorry, but once or twice a year this will happen. When ever this does happen, everyone here gets a "Don't forget" notice with their worksheets.
Can we rent your power washing equipment? Sorry, not anymore. We did provide that service last year, however it was very hard on the equipment, so we decided to suspend the program.
Why can't you send the same cleaner every time? We really liked Craig. Actually we usually do send the same person. Unfortunately, some of our staff do move on to other careers. Craig was with us for 7 years. We have had some excellent staff for shorter periods. Each service provider works as an apprentice for 6 months before we set them up in a company vehicle independently.
Can we use your old flyer's discount? The expiry date was last March. That's a tough one. We don't want to be hard line - or lose a new customer, but to be fair to all customers, expiry dates will be observed.
Are you covered by WCB? Yes. If you were to ask any company the same question the answer is usually yes. You can verify a companies compliance by checking Worksafe BC online. You may be surprised at how many business claim to be registered but are not.